TRUCKEX SOLUTIONS LLC · UPDATED SEPTEMBER 10, 2026
Cancellation & Refund Policy
This policy applies to TruckEx Solutions LLC’s own service fees. Customers pay outside providers directly; their charges are governed by their own disclosed policies.
Canceling before work begins
You may cancel work that has not started without a TruckEx service charge. Email contact@truckexsolutions.com with your name, company, and the work you wish to cancel. Ask for written confirmation of the cancellation.
Canceling after work begins
Completed, authorized work remains payable. When work is partly completed, we review the tasks performed against the agreed scope and fees. We will explain any amount due for completed work and stop further work following the agreed cancellation arrangements.
Billing errors and unperformed services
If you believe you were charged incorrectly or for work that was not performed, send the invoice reference and a description of the issue. We review the agreement, invoice, and service records and apply an appropriate invoice correction or refund where warranted. If a refund is approved, we confirm the amount and processing arrangements in writing. Your payment provider’s posting time may vary.
Outside-provider decisions
A provider declining an application does not automatically mean TruckEx’s agreed coordination or documentation service was not delivered. Any service fee depends on the work actually agreed and performed, not a guaranteed provider outcome. Outside-provider charges and refunds must be addressed with that provider under its terms.
Requesting help
Contact us promptly about a billing issue. Do not include complete card or bank-account details in your request. This policy does not limit rights that apply under law or your payment-provider agreement. See our Terms & Conditions for additional service information.
Contact TruckEx Solutions
contact@truckexsolutions.com
+1 (929) 415 8234
1044 E 15th Street, Brooklyn, NY 11230
Monday–Friday, 8 A.M. to 5 P.M. EST.