Privacy Policy

Information we collect

When you contact us, we collect the information you provide, such as your name, company, email address, phone number, and message. If you choose SMS, we record your consent choice, the date and time, the form source, and the wording you accepted. Our hosting and communications providers may process technical information such as IP addresses, browser information, and delivery logs for security and service operation.

How we use information

We use information to answer inquiries, coordinate requested services, communicate about work and billing, maintain service records, prevent abuse, and meet applicable obligations. We send inquiry and service-related SMS only with appropriate consent. Our website SMS program is not a promotional messaging program.

Sharing and service providers

We may provide information needed to fulfill your request to the vendors you ask us to coordinate with, with your authorization where required. Hosting, email, and messaging providers may process information on our behalf to operate these services. Information may also be disclosed when required by law or to protect legal rights and security.

Mobile numbers and SMS consent are not sold or shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from other sharing arrangements. We do not provide SMS consent to vendors for their own messaging programs. Limited access by providers that operate our messaging on our behalf does not authorize their independent marketing use.

Your choices and SMS opt-out

SMS consent is optional and is not a condition of purchase or submitting an inquiry. Reply STOP to opt out of SMS or HELP for assistance. You can also contact us by email. We may send one confirmation of your opt-out. Opting out of SMS does not cancel your service agreement. An outside provider must obtain any consent needed for its own communications.

Cookies and website tools

This website uses a necessary session cookie when you submit an inquiry to help protect the form. We have not added advertising trackers or third-party analytics to this version of the website. Hosting services may keep technical access and security logs.

Retention and security

We retain information as needed to handle your inquiry, provide agreed services, maintain consent and opt-out records, resolve disputes, and satisfy legal or accounting obligations. Retention depends on the purpose and applicable requirements. We use access controls and non-public storage for inquiry records; no method of storage or transmission is completely secure. Please do not submit sensitive identity or payment information through the contact form.

Access, corrections, and deletion requests

Email us to request access to, correction of, or deletion of your information, or to ask about its use. We may need to verify your identity and may retain records where required or permitted by applicable obligations. You may decline to provide optional information.

Children and changes

Our services are intended for business users and are not directed to children under 18. We may update this policy as our practices change. The date above identifies the current version.

Contact TruckEx Solutions

contact@truckexsolutions.com
+1 (929) 415 8234
1044 E 15th Street, Brooklyn, NY 11230
Monday–Friday, 8 A.M. to 5 P.M. EST.